Getting Support
Contact us using our Technical Support portal at HELPDESK or Refer KNOWLEDGEBASE
Offical WhatsApp support channel for Digital Dreams smart home products
We value our customers and work hard to maintain the highest level of service to our customers.
Content
13 Months from the date of installation
Yes, DigitalDreams is compatible to various voltage standards. However we need to verify service availability & site-feasibility prior to installation. To keep track of our progress, be sure to check out our blog.
No Internet is required for local controls. Only if you want to control & monitor your premises from a remote location, you need Internet.
Our control software [NOVA] is web based runs inside a browser like a website. This way any smart device which has a browser & wifi support can be used to control your home/office.
Resistive Loads - upto 5A & Inductive Loads - upto 2A 700 W total output / channel
Maximum SLA turnaround time is 24 hours. Track your complaint using our support portal.
In such case you will not be able to control your home/office using smart device however, you can still control your lighting using IR Remote & Switches.
Due open standards almost all devices can be integrated with DigitalDreams. Here's the list
All Lighting Loads eg. Bulb, LED Light, Chandelier, Tube Light, CFL Lamp, Geyser, Boiler, Appliance etc
Any nature of Curtain / Door Mechanism eg. Vertical Blind, Horizontal Curtain, Door , Window etc
All Audio & Video Devices eg. TV, STB, DVD Player, Blue Ray Player, Media Streaming Device, Amplifier, CD Player etc
Air conditioner eg. Window AC, Split AC, VRV AC, VRF AC, Cassette AC etc
Also, DigitalDreams supports many protocols - TCP/IP, RS422, RS485, RS232 for further support of devices.
All Lighting Loads eg. Bulb, LED Light, Chandelier, Tube Light, CFL Lamp, Geyser, Boiler, Appliance etc
Any nature of Curtain / Door Mechanism eg. Vertical Blind, Horizontal Curtain, Door , Window etc
All Audio & Video Devices eg. TV, STB, DVD Player, Blue Ray Player, Media Streaming Device, Amplifier, CD Player etc
Air conditioner eg. Window AC, Split AC, VRV AC, VRF AC, Cassette AC etc
Also, DigitalDreams supports many protocols - TCP/IP, RS422, RS485, RS232 for further support of devices.
Yes, currently we are compatible with Texecom Brand of Security system
With DigitalDreams automation, you can achieve energy saving using Dimming [cap max intensity of lighting devices to 80%, thus saving 20%], Time based control [automatically switch off devices], Blinds & Air-con correlated control [auto close blinds based on sunlight intensity thus, reducing the energy used to cool that area]
Yes! Our approach from inception has been non-proprietary
Once you have Automation in place, usage and control is done using many user interface eg. IR Remote Control, Smart Device etc. Controls are generally achieved by giving command. In case of ordinary On/Off switch - the command is permanat status. While once automation is done the command is just an instruction given to back end hardware. So to reduce confusion and for logical ease of operation just Contact or Bell push switch is required.
You may enroll for extended warranty scheme or pay per visit
No that is not supported as of now
It will span the entire home/office as networking is very well planned to fill black spots using Access Points / Range Extenders.
If power goes off, every thing is off. No problems enjoy your candle light dinner. If Internet connection is down, you will not be able to control & monitor your home/office from remote location.
We would regret this but, kindly write into us at support for more details.
We provide lifetime free software & upgrades for all products. Also, there isn't any restriction on the number of simultaneous users.